The four main types of business telephone systems (key telephone systems, private branch exchange telephone systems (PBX), KSU-less telephone systems and voice over internet protocol) all provide the same basic function (i.e. to make and receive telephone calls), but there are significant differences between them. If you need a telephone system for your business, then it is worthwhile learning about each of the systems available to ensure that you get the one that is best suited to your particular circumstances.
Private Branch Exchange Telephone Systems (PBX) – This is the system of choice for large businesses, as it is built to deal with fifty-plus extensions and is relatively easy to customize and upgrade. If your company has a lot of employees then this will be the most efficient telephone system for you to use. However, the fact that it is the best system also means that it is the most expensive one.
Key Telephone Systems – This is a good choice for small businesses who have between ten and fifty employees. However, even if you have less than ten employees, you should still consider this telephone system because it is cost-effective and easy to install / maintain. It is not difficult to expand this system (it can also be combined with a PBX system) if needs be too.
Voice Over Internet Protocol (VOIP) – This telephone system works over the Internet. You basically connect your phone directly into your computer. Features include number portability, voicemail and call waiting with caller ID. It is perfect for small businesses with limited numbers of employees but is impractical for larger businesses.
KSU-Less Telephone Systems – This is the most common type of telephone system in use which is testament to the fact that it provides what most small businesses need. It can accommodate up to ten extensions, is easy to install and can be moved from one office to another (if you need to relocate). It is not particularly easy to upgrade, which is its only real drawback.
So, which telephone system is right for you is dependent on the size of your business and your budget. Prices will vary so it always pays to shop around. You can normally get the best deals by looking online, so that should be your starting point. You should be wary of only basing your decision on price though, as some telephone system manufacturers / service providers are much better than others. Trying to find some reviews from past customers is advisable.
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